Are you a Community Engagement & Volunteer Hero?

🕰 25 hours per week (flexible hours)

We are very much up for a discussion on how you see this role suiting you. Finding the right people is far more important to us.

💷 £19,500 pro rata based on 25 hours a week (depending on experience)
📍 Based at Elmhurst Business Park, Lichfield

 

Who are we?

Grace Cares are a Lichfield based not-for-profit on a mission to save care equipment from landfill – make it available to the public, NHS, health and social care providers at less than half the original RRP and use those profits to support health and social care workers and older people nationwide with grants and support our local community of Lichfield district with monthly sustainable activities and support such as companionship tea parties, befriending calls and dementia friendly, sustainable kindness rock painting.

We are looking for a hero to embrace the role of our Community Engagement and Volunteer Officer. We are very happy to offer flexible working hours for the right people. The role will be predominately based at the beautiful Elmhurst Business Park, Lichfield (there are horses and lots of lovely outdoor spaces), with travel to local community groups in the Lichfield district (travel costs will be covered).

 

What are the duties and responsibilities?

The role of the Community Engagement & Volunteer Hero will flex with the needs of the day. We can promise you won’t be bored, and you will feel immense job satisfaction – you’re going to be making a real difference. Some of your responsibilities will include:

 

Grace Cares Hub Support

• Responding to customer enquiries via the phone, social media channels and emails to ensure they receive the very best experience when dealing with Grace Cares.
• Showing people the care equipment that we have in stock when they come to the Grace Cares Hub.
• Administration support, including monitoring and ordering required supplies, updating collection and delivery timetables, and updating display boards.
• Assist in carrying out weekly and monthly sustainability and health and safety checks.
• Open and close the Grace Cares hub as required, including ensuring adequate security and key holding.
• Ensure the Grace Cares Hub is clean and tidy on a day-to-day basis.
• Help to organise Grace Cares events, such as our birthday parties.

 

Volunteer Program

• Help to develop, recruit, evaluate, and maintain our volunteer program, including supporting volunteers, and records skills, performance, availability, and scheduling when they will be in each week (we need to make sure we have enough lunch in!) or when they will be supporting sustainable activities or hosting/driving for a companionship tea party.
• Develop a volunteer manual for internal use that provides information and guidelines for our lovely volunteers.
• Maintain high levels of communication to keep volunteers properly informed about what’s happening at Grace Cares Hub each week and be on hand for a chinwag when they come in.
• Ensure compliance with volunteer-specific and organisational guidelines, policies and procedures, including actioning DBS checks when the volunteers come on board.
• Assist the co-founders to report on our volunteer program.

 

Community Interaction

• Support us to deliver sustainable activities in more local care homes such as Kindness Rock Painting Sessions, including communications with the care homes, ensuring we have the supplies to deliver the sessions and the supporting volunteers.
• Support us to offer more companionship tea parties to the local community, including calling the older people to see if they still want to come to the tea party and double checking the guest volunteers can still host.
• Support the delivery of our annual school focused Intergenerational community project. This year we have a pimp my ride exhibition happening in July at St Mary’s The Hub.
• Reach out and collaborate with our local community group partners, including Lichfield Dementia Community and Lichfield Repair and Share café. We are strong all working and supporting each other.
• Assist the co-founders to report on our community interaction.

 

We need you to…

• Able to communicate effectively with the team, customers and our community partners by telephone, face to face and email.

• Self-motivated with very strong interpersonal, organisational and IT skills
• Ability to analyse information from a variety of sources, together with written and verbal skills needed to present and discuss opinions and conclusions.

• Have a high attention to detail.

• Ability to prioritise and manage own working hours with flexibility.
• Ability to confidently recruit, train and manage volunteers.
• Ability to communicate with people of all ages and abilities effectively.

• Be passionate about great quality service and working together as a team.
• Be organised, proactive and efficient.
• Track and manage projects to ensure deadlines are met and timescales maintained.
• Be passionate about the Grace Cares mission.

 

It would be nice for you to have…

• An understanding of health and social care and the demographics of the local community we support.
• Customer service experience.
• Experience of delivering activities to older people.
• Experience of working with volunteers.
• Worked in an office environment in a previous role.
• Have experience working in or with an administrative role.

 

Expected Start Date:

• As soon as possible, but happy to be flexible for the right people.

 

Benefits:

• On-site free parking
• Tea, coffee and snacks – we are feeders!
• Company pension
• Health & wellbeing programme
• Company uniform provided – have a look on the website – don’t worry they are nice, branded hoodies and t-shirts.
• External independent HR services
• Travel expenses.

 

Education:

• We don’t care – its all about your attitude and what experience you have in the real world.

If you would like to make a real difference to the sustainability of our planet, our precious health and social care system and within the local community please send the following to hello@grace-cares.com :

• CV
• Covering letter to better describe you as an individual and how you could fit into the team – this could be a video snippet if you preferred.