What is VAT Relief?
VAT Relief allows customers with a long-term illness, disability or terminal condition to buy certain products without paying VAT. This means eligible items are charged at 0% VAT instead of 20%, helping to reduce costs on essential aids and equipment.

Who is Eligible?
You may qualify for VAT relief if you:

• Have a physical or mental impairment that has a long-term and substantial impact on your ability to carry out everyday activities.
• Have a chronic medical condition (such as diabetes).
• Are terminally ill.

You do not qualify if you are elderly but otherwise able-bodied or if you have a temporary disability (e.g. broken leg).

Which Products Qualify?
Only products that are designed or adapted for personal use by someone with a disability or long-term illness are eligible.

Examples include:

• Adjustable beds, chair lifts, hoists, sanitary devices
• Bath aids, bath lifts, toileting aids
• Wheelchairs and mobility aids
• Low vision aids and magnifiers
• Incontinence products (for personal use)

Eligible items will display a “VAT Relief Available” label on our website.

How to Claim VAT Relief
When you place your order, you’ll be asked to complete a simple VAT declaration form.

This form requires:

• The name and address of the person the product is for
• The nature of their illness or disability
  By completing this, you confirm you are entitled to VAT relief under Group 12 of Schedule 8 of the VAT Act 1994.

No proof or doctor’s letter is needed, but HMRC may request to see your declaration. Making a false claim is a criminal offence.

Buying on Behalf of Someone Else
A family member, carer, guardian, or charity can purchase VAT-exempt products on behalf of an eligible person.

Charities
Registered charities can claim VAT exemption by providing their charity number at checkout.

Your Privacy
All information you provide is confidential and will only be shared with HMRC if required.